It doesn't matter what the fine prints are, she's a no-show because she didn't show up for the flight she was supposed to take. Of course she was in the building, she was checked in, but when it was time to board she was not around, so the fault lies within the daughter. United offered her a chance to rebook, and by her own choice she took a bus. Now what happened within that conversation we will never know, this is all third party account. Maybe your daughter was too upset and didn't think about the flight, heard the words bus and 3 hours and took that option. Maybe she was so ticked off at being left behind that the end results was the United agent telling her how to get out sooner rather than wait 7 hours. Simply put we're going by your words of your daughters who's already upset over the fact that all this is happening to her, maybe there's some embelishment? possibly? Does it change the fact that had she been more aware, none of this would have happened? No.
Basically the airlines have no responsibility in this case because your daughter dropped the ball, end of story.
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