[Zucks]

On February 17, 2009, I purchased a one-way ticket from Port-of-Spain, Trinidad to Newark, New Jersey. I have been travelling back and fought from New Jersey to Trinidad for several years now with Continental Airlines using the same schedule they’ve had from the inception of these flights to Trinidad.
During my visit to Trinidad, I received a call from my wife informing me that our infant son was admitted to the hospital, I was originally scheduled to return to Newark, NJ on Tuesday July 14, 2009 at 1:56PM, unaware that Continental Airline had changed my return flight (Confirmation # D71M4P) to depart POS on Tuesday July 14, 2009 at 12:30AM instead, I placed three calls to the airline on Monday trying to get a flight out to be with my family.
I spoke with three different Continental Airline Customer Service representatives on Monday July 13, 2009 at various times trying to change my flight, none of which had the courtesy to inform me that my flight schedule was changed and I was actually due to fly out on the next available flight to Newark, NJ. Instead, they told me there was no available flights in coach and they only had First Class which I know to be a lie because my niece flew out on that same flight and she told me that there we quite a few available seats.
I have several people who witness and can verify my calls to Continental Airline on Monday July 13, 2009. After several attempts to get a flight to Newark, NJ and speaking with my wife, we both agreed we simply couldn’t afford to pay $964.76 for a one-way ticket and that our son was in stable condition, we agreed for me to fly out on the Tuesday July 14, 2009.
I arrived to the airport, only to find out that I was scheduled to fly out the day before and I was left with no choice but to pay $770.66 for a first class ticket back home.
I arrived to Newark, NJ on Wednesday July 15 at around 6:30AM – I then placed two calls to Continental C.S to question their ethics and as to why when I called on Monday July 13, why any one of the three customer service reps couldn’t have told my flight had been changed and I was flying out on the same day that I was trying to get a flight home (sounds confusing, but I have documentation to prove all of the above).
Calls were placed on 7/15/09 around 2:50PM, spoke with someone by the name MEHTA, was assigned a case number 4126295, I later followed up with another call at 5:00PM and spoke with ANN, she told me that they will look into the matter and get back to me.
I also sent a complaint on 7/15/09 via Continental Airline Online service
On 7/15/09, my wife followed up with a call at 2:30 and spent 1 hour and 7 minutes with David Williams, who said he was a Customer Care Manager, he said that based on what his colleagues had in the system and from what he can see and what he believes is that I missed my flight and didn’t have to fly first class. He went on to confirm that there were AVAILABLE seats in coach on MONDAY July 13, 2009, the day I called trying to get a flight home, he still has not verify why wasn’t I told that I was schedule to fly out that day, why was I lied too? Why was I told there were no available seats in coach and they were? What is up with all these lies? Is this how Continental Airline trains their customer service? David Williams told my wife that he would give her a $100.00 Electronic Travel Certificate, my wife said she didn’t want any and she would prefer the money be refunded back onto our credit card, she was told no that’s not how Continental works.
My point is I was lied to, Continental used my grief, knowing I was desperate to get back to my son; they used that to their advantage. They conveniently forget to mention that I could have flown out earlier or that my flight was changed. They said they sent an e-mail notifying everyone that there flights were changed, I never received mine and so did many others, I told them the e-mail could have very well gone into my spam folder.
Prior to e-mail, how did Continental communicate with travelers? They contacted us via phones and or send out NEW itinerary with updated. Continental had all my telephone contact information, you mean to tell me, no one saw it fit, to reach out to the travelers other than relying on an e-mail.
I think this entire transaction was unethical; I was lied to just so that Continental could make extra money off my desperation. I have no intention of using this voucher and I would like to request a proper investigation into this matter.