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Originally Posted by justme
Excellent, excellent info Butter. If indeed an airline did deem that an animal, let's say a goose for this conversation, would preclude it from travelling in the cabin, who would say if they were correct in their determination or not? I can hear it now, "They told me I couldn't bring my goose on board even though I have a note from my psychiatrist saying it is an emotional service animal." Who would determine if the passengers rights were violated? The DOT?
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Yes, my office at the DOT reviews all complaints filed with the DOT (and FAA) that allege violations of the Air Carrier Access Act.