I thought someone might be interested in the pat-on-the-head (and slightly garbled - "MY pet"?) e-mail response from Delta. (I had actually sent the e-mail to Northwest - I guess they felt compelled to turn the knife by reminding me Delta's now in charge. Northwest would probably have at least coughed up a couple Frequent Flier miles...
) But hey, keep flyin' Delta!:
Thank you for writing about your recent travel experience on July 10.
On behalf of Delta Air Lines, I sincerely apologize for the inconvenience caused one when of our passengers brought a goose on the
plane.
I am truly sorry for your disappointment with our policy for carrying
your pet onboard a flight. I can only imagine how upsetting it must have
been to be seated by another passenger and her goose. Passenger comments like yours are critical in evaluating our service and our future course of action is based on feedback like you have provided. Be assured your concerns will be shared with the leadership team who oversees our pet programs.
I want to thank you, again, for taking the time to share your concerns
regarding our policies for carrying pets onboard a flight. As a WorldPerks member, your future business is important to us and I hope you will continue to choose Delta for your air travel needs.
Sincerely,
Jeff Everett
Customer Care
Northwest/KLM/Delta Air Lines
Northwest Airlines is now part of Delta Air Lines