[Butch Cassidy Slept Here]

Yes, folks, it's in French. And, yes, this is an English-speaking site. Rather than try to impress those who live abroad with how we can be ugly Americans I gave a shot at running the text through Babel Fish. As a translation it's far from perfect. But I think the circumstances come across. As you'll note in the final paragraph, the OP apparently does understand English, so English posts will probably be understood. I just hope the OP sent her letter to an American Air office in Canada, rather than direct to Fort Worth.

Hello, Me and my friend sums on our premises since a few hours, whereas we would have been supposed to be of return Saturday evening. Thanks to your service, that I would describe as poor, we arrive on our premises with more than 2 days of delay. I summarize you the hell which we lived because of your company.

Saturday, on July 25, 2009, we leave Mexico, the airport of Cancùn. The flight is envisaged with 1:45, but is delayed one hour. Then, at the time of takeoff, a mechanical breaking and the pilot slow down right before the take-off. We remain in had while waiting for that the engineers make sure that all is well. The number of this flight is the 8191, operated by Mexicana. Finally, we set out again of Cancùn, with 3 hours thirty of delay to go has Miami. Over there, one runs everywhere in the airport not to miss the next flight towards Montreal (#1932). Finally, this one is cancelled for technical breaking. This American Airlines time, gives us on another flight for Montreal the following day with stopover to New York. We were not very happy to arrive one day later, but good it was necessary to be done with the idea. The following day, Sunday July 26, one sets out again towards New York (flight #928) with 2 more hours of delay. While arriving at New York, there remained to us only 20 minutes to go to our other flight towards Montreal envisaged to 9:45 (#4709). One still runs, to realize once more that the flight is still cancellé. The frustation towards American Airlines was with its maximum. It was necessary to go to another place in the airport to know what we must do. We waited 2 hours to make us say that the next flight would be today is Tuesday on July 28. It would have was necessary that one sleeps with the airport during 2 days, because the hotel was not included/understood. While waiting today, we were to be on a waiting list to be likely to leave front. You cannot imagine you at which point we are disappointed service of your company. My family it is so much made blood of ink for me. We were in New York, with any recourse.

To finish, we decided to use the terrestrial way to go to the house. As we could not count any more on the services of American Airlines, we took other more effective means to end up re-examining our house. The night of Sunday to Monday, we passed it on the floor of the bus stop Greyhound in Manhattan. With the fact, we did not know New York at all, and somebody could refer to us to this place. Inefficient personnel of American Air Lines, forever desired to give us this information. However, we had just lived two days of hell, one did not know where were our luggage, we were lost in one of the more big cities from the United States because of you. During 3 days, we had same clothing on the back, because we never had access to our luggage. Fortunately, they arrived at Montreal earlier than us. I never also felt stripped because of a company which was re-elected in my opinion. In my eyes, it is not it any more. I speak about it much with my entourage and those which travelled much, are extremely disappointed you. They know that for a few years, your services have worsened, but at this point, they did not know it. I will never praise again the services of American Air Lines. The next time that I will go abroad, I will not think of you of first.

Being given all the nuisances met, we ask for a compensation. We would like to be made refund the totality of our plane ticket. Think there! I arrive of a super voyage, but everyone does not want to hear my voyage, but well what it passed on my return. Moreover, I work for one of the largest companies of Quebec, and I must justify 2 days of additional absence because of the company American Air Lines.

I could have written this English message to facilitate the life to you, but you complicated mine during 2 days, I do not have thus more the taste to break the head for you. For once, you for your customers force.