Well, we flew with another airline to JFK (so see NY) and from there to Antigua. On the way back we would fly from Antigua to SJU, St Thomas to JFK. The plane on Antigua was too late, so at SJU we could take a plane straight to NY. The baggage obviously did not and got lost as we founs out at JFK. Without the baggage we flew to Amsterdam. After 6 days and many calls we finally got the baggage in Amsterdam, but AA will not pay for the telephone costs. The will send a voucher, but why take AA if we will not go to America within one year?
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Originally Posted by PHXFlyer
I'm not sure if this would have worked and I know it's not very helpful after the fact but most US Airlines who travel to points internationally have at least a few published foreign telephone numbers. AA shoes the following number for The Netherlands: 020 2013 610
I'm not quite clear about exactly what happened. If your final destination was Amsterdam (an assumption on my part but it matters not where in the EU) you wouldn't need to claim your bags in JFK before connecting onward to Europe. Your bags should have been tagged in SJU (San Juan) to your destination as a flight from SJU to JFK doesn't require customs clearance. How did you know your bags were missing in JFK? Did you have a stop-over in New York? |