"Nice" probably got lost somewhere in Miami!
It may be important to try to understand where the OP is coming from:
First, we're not talking about someone throwing a fit because they couldn't get an upgrade, or their choice of menu item. We're talking about a trip, from Cancun, Mexico, to Montreal. At least in some cases (obviously, not all) that trip can be completed, by air, in ONE day. In the case of the OP it took TWO days. Of those two days the second night was spent in a bus terminal which has an environment not far removed from a mental ward. Indeed, mental patients hang-out (or live) at said bus terminal. Next, if the OP had immediately left Miami International on her arrival, and went directly to the Greyhound Depot, she would have arrived in Montreal within, plus or minus, 5 hours of the time she actually got there. I checked this on a Greyhound schedule.
Also, from what I can deduce from the bad translation, it sounds like Mexicana, and definitely American Air, are not exactly innocent little angels here and the OP someone who "just doesn't get it." At a minimum, American Air owed this woman (and her travelling companions) a night in New York.
So, after all this, the OP sent a copy of her nasty note to a board based in the country (USA) of her discontent. Like a lot of Americans might do in similiar circumstances the OP made no effort to communicate in the official language of the USA, but rather wrote in one of the two official languages of her home country.
Was the OP right in trying to save $10 (my guess) by not flying with West Jet or Air Canada? She, and everyone else, knows the answer to that question now. But who knew when she purchased the tickets?
Hopefully the OP will send a copy of her letter to Transport Canada (the Canadian counterpart of the DOT.) With the recently enacted passenger rights legislation in Canada one can only hope American Air will be told what their responsibilities are if they wish to continue doing business in Canada.
Finally, one poster in this thread indicated French was their second language. So why wasn't the French post translated?
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