Here is my best translation/interpretation. I apologise to the original writer for any mistakes. Voici ma meilleure traduction. Je m'excuse à l'écrivain original si j'ai fait des erreurs.
Hello,
My friend and I just got home a few hours ago, even though we were supposed to have gotten home Saturday night. Thanks to your service, which I would qualify as mediocre, we have gotten home more than two days late. Let me summarise the hell we have gone through because of your company.
Saturday, July 25, 2009 we leave the airport in Cancùn. The flight is scheduled at 1:45, but is late by an hour. Then during takeoff the pilot brakes just before lift off. We stay on the plane waiting while the mechanics assure us that everything is fine. The flight number is 8191, operated by Mexicana. Finally, we take off from Cancùn, three and half hours late, headed for Miami. There, we run throughout the airport in order to not miss the next flight to Montréal. Then that one is cancelled due to maintenance. This time AA rebooks us for another flight to Montréal the next day with a stopover in NY. We weren’t very happy arriving a day late, but we had to accept it. The next day, Sunday, July 26, we leave for NY (flight 928) with another two hour delay. Once we got to NY, we only had 20 minutes to make the next flight to MTL, scheduled at 9:45. We ran again, only to find out again that that flight is cancelled. Our frustration towards AA was at its height. We had to traipse to another spot in the airport to figure out what we had to do next. We waited two hours to be told that the next flight would be today, Tuesday the 28th. We would have had to sleep in the airport for two days since the hotel wasn’t included. While waiting today we had to be on a standby list to have a chance to leave earlier. You can’t imagine how disappointed we are with your company’s service. My family worried so much about me. We were in NYC with no recourse.
To finish, we decided to use ground transportation to get home. Since we couldn’t count on AA’s service anymore, we took more efficient means to see our house again. Sunday night, going on Monday, we walked through the doorway at the Greyhound bus station. In fact, we weren’t familiar with NYC at all, and someone had to show us. The incompetent staff at AA never wanted to give us this information. Still, we just experienced two days of hell, not knowing were our bags were, being completely lost in one of the biggest cities in the US all because of you. We had the same clothes on our backs for three days, because we didn’t have access to our luggage. Fortunately, they arrived in MTL before we did. I have never felt so powerless/destitute because of a renowned company. In my eyes, AA no longer is. I have talked a lot about it to my peers and those who travel frequently are very disappointed in you. They have known for a few years that your service has deteriorated but not this bad. I will never boast about AA ever again. The next time I go abroad, I won’t think of you first.
Given all the unpleasant circumstances, we are asking for compensation. We would like the total of our whole ticket refunded. Think about it! I come back from a great trip, but everyone doesn’t want to hear about my trip, but rather about what happened on the way back. On top of that, I work for one of the biggest companies in Québec (province), and I have to justify being absent for two extra days because of AA.
I could’ve written this message in English to make life easier, but you have complicated mine for the past two days, so I don’t feel like racking my brain for you. For once, make an effort for your customers.
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