You can't exactly blame SW for his denied boarding
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This time I was told that I would not be allowed to board the plane because some passenger had heard what the customer relations supervisor had said and was concerned that I would pose a safety threat if allowed on the plane.
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The thing is this guy went to the airport with a chip on his shoulder,
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I was upset when I got to the terminal on Thursday for another shot at going home.
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I mean you have every right to be upset, believe me I've been there with the delays and such, it happens. But the first strike was going in to talk about his past problem with a current agent, who has absolutely nothing to do with what happened in the past. Why would you need to do that? And the agent is correct, why not take it up with customer relations? She (or he) is a Gate Agent, what were you expecting? Second, so rather than having a seat somewhere you stay in front of said agent who again has nothing to do with your past problems, not only writing Southwest sucks, but also exclaiming "Southwest Customer service sucks".
lastly I think this is one of those "there's more to it than this" stories because it would seem that the note wasn't what caused you to be denied boarding at all. Now about the flight attendent laughing at you when she said she didn't want you on the plane, THAT would make me more angry.