[PHXFlyer]

I find it interesting how the story keeps changing every time.

Originally Posted by MQuinn

My daughter purchased a round trip ticket from Vancouver, BC to Monterry California. She missed her connecting flight in San Fransico becuase she was in a book store and didn't notice the time. When she went to the counter she was told the next flight wasn't until late in the evining so she elected to take the bus instead. United then cancelled all of her remaining flights becuase in their words "she was a no show". WTF!! Now she is stranded in California becuase she hasn't enough cash to purchase a one way ticket home. Does anybody know who I can contact to initiate some sort of legal action against this company?

Originally Posted by MQuinn

My daughter went to the counter and was informed that she just missed her flight to Monterry, that the next flight was full and the next flight wasn't until several hours later. They then directed her to the bus kiosk. No one informed her that she would forfeit her return ticket by not staying and flying to Monterry. This whole thing makes no sense. Why should one lose all their flights because they make a logical decision to save time? At the very least the company is responsible for not explaining the policy at the time they directed her to the bus kiosk.

Originally Posted by MQuinn

The fact of the matter is this - and it is pretty simple - my daughter missed her flight becuase she snoozed - yes it was her fault. But she was a not a "no show". She got to the gate minutes after it closed. The next flight to Monterry was full and the next one after that was not until 10:30 PM a full seven hours later. The gate attendant told her where to go to get bus information and she found out she could get a bus leaving right away that would get her to Monterry in three hours. So she did what any right mined person would do and take the bus. At no time did the gate agent inform her that she would forfeit her return ticket by taking the bus. And of course like most of she was not aware of the fine print. I challenge any of you "experts" on thsi form to make a logical case why the airline does not have any responsiblity in cases like this.

First the idea to take the bus was hers. Then she wants us to believe she was practically escorted to the bus by a United employee. In the first account she was "in a book store" but now the story is she was sleeping in the airport and missed the flight. Are these lies your own embellishments or did your daughter tell you different stories each time? In either case your credibility is in serious question.

Also, you never answered my question. When she checked-in to fly back to Vancouver was she in Monterey or San Francisco. Before you were given benefit of the doubt but now I'm thinking her intended destination was San Francisco all along but the fare to Monterey was cheaper. If that's the case then she was "gaming the system" and got what she deserved!