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Old Aug 3, 2009, 9:36 AM
Mark Williams Mark Williams is offline
 
Join Date: Aug 2009
Posts: 1
Default BMI Baby - Budget airline complaint (BMI)

I booked a flight on line for my son and his girlfriend to travel from Cardiff ( U K ) to Almeria ( Spain ) with BMI Baby ( Budget airline in the UK ).

They both attended the airport on the day of departure to be told that the flight had been cancelled 4 weeks earlier. They were not the only passengers at the airport that morning expecting to travel to Almeria.

The airline told him that I must of been informed by e mail and the monies had been refunded via my credit card.
The monies had been refunded as they stated ,but as my monthly statement had not arrived I was unaware of this on departure day, but they had clearly not informed myself by e mail of the cancellation.
So as my son had arranged a car and the rental of a villa I paid on the day of departure a flight to a nearby airport in Spain at a cost to myself of about £350 more than the original payment
What is my course of action now?

Last edited by Mark Williams; Aug 3, 2009 at 9:38 AM. Reason: Deatails