Quote:
Originally Posted by Butch Cassidy Slept Here
Silent, you and your airline handlers will never understand this but, under our system of government:
"SOUTHWESTS SUCKS" + "UNCOMFORTABLE PASSENGERS" does NOT equal a denial of boarding!
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Perhaps that doesn't "equate." but I feel you are over-simplifying it. How's this equation:
Disgruntled passenger approaches gate agent about issues that happened in the past and about which said agent could do absolutely nothing but advise passenger he needs to contact customer service.
+ Reasonable concern by a supervisor assessing the situation that said disgruntled passenger may be a disruption during the flight should behavior continue.
+ "Southwest Sucks" written on the boarding pass.
+ Uncomfortable passenger(s) who also witnessed behavior as well.
+ Concerned crew member who was not only informed by another passenger but was probably informed by gate staff of passenger's demeanor.
= We'd rather not have you on this flight. Perhaps you should cool off and fly later or fly someone else.