Complaint: Canceled / Delayed / Overbooked Horrible customer service with Airtran
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  #5  
Old Aug 4, 2009, 11:18 AM
bah humbug bah humbug is offline
Airline Employee (NOT OFFICIAL REP)
 
Join Date: May 2008
Posts: 64
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Quote:
Originally Posted by PHXFlyer View Post
Every time I've been put up in a hotel at the airline's expense they've never called. The reservation was made directly in their computer system. I'm sure when the rooms run out the system will reflect that the hotel is sold out. No need to call the hotel.
I don't know what airline can booke a hotel in their system. 12 years in the industry and I have never heard that one. Airtran is definently not one who does that. They call the hotel directly.