[MGelhaar]

Upon checking in for a Delta flight from Madrid, Spain to ATL, I was informed that my suitcase was overweight (51 lbs.) and that I would be fined $150.00. When I offered to remove an item, say, a jacket, I was threatened with arrest for touching a bag that was already on the scale, and that I would have to pay the fine or I would not be allowed to fly. Never once during this incident did I raise my voice or act in a menacing manner. At the check-in desk directly next to me, a woman had broken down into hysterical crying because she too had been fined, and didn't have a penny to her name after her holiday to pay the fine. She was not allowed to fly- unbelievable!
This is utterly inexcusable, and I will NEVER fly Delta again for ANY reason, personal or professional. I travel professionally, frequently overseas, and I have informed my employer to NEVER book me a flight on Delta, under any circumstances. Customer service is killing the airline industry, not fuel prices or terrorism. Will these imbeciles ever learn that their business is all about customer service, more than anything, and that the general public has had enough?
The only words I can think of to describe this situation are of the four-letter variety, and in the interest of public decency I will not print those words here.