Complaint: Canceled / Delayed / Overbooked Horrible customer service with Airtran
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  #6  
Old Aug 4, 2009, 7:52 PM
azstar azstar is offline
 
Join Date: Sep 2008
Posts: 375
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Airlines don't book hotels throught their computer systems. Travel agents book hotels through their airline computer systems. Most airline employees don't have a clue how to do it, even if they had the capability.
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