Quote:
Originally Posted by raileanutatiana
and about changing the tickets , expidia is telling me now that the tickets are restricted it can't be changed , when i bought them there was a general rules and regulations about my flights there was nothig saying it is the final and can not be changed, i Know there is a charge or a fee but they telling me now that the airline has another rule and i con not find that rule to see it, what they are talking about
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Call Expedia and request a supervisor. When you reach a supervisor ask that they read you the fare basis of each segment of your itinerary. They may be the same for all three in either direction or they may differ. It all depends on how your ticket priced out the day you purchased it. The fare basis is a grouping of alpha-numerics such as QXY21NR.
Once you have this information then call Malev. Give them the routing and date you purchased your ticket and the fare basis codes supplied by Expedia. They will be able to tell you the restrictions which apply and the fees associated with changing. Remember if there was a combination of fares used usually the most restrictive rule applies so if even one segment was fared with a super-restrictive fare which cannot be changed it renders the whole ticket that way.
Now if Malev tells you a bulk or consolidator fare was used usually these are changeable as long as the point of origin and destination doesn't change. If your ticket was issued with published fares and the rules allow changes then great. Either way you'll need to contact Expedia once again (and I also suggest you request a supervisor) and inform them you've spoken to Malev and the rules do indeed allow for changes.
Good luck.