Etihad Airways - restrictive baggage policy for students
I am a student who is flying Etihad from Mumbai--Toronto on Sep 1. My grievance is the foll: Why does Etihad airways blatantly disregard the request of student passengers for baggage allowance; this is the only major airline that disallows an extra piece of baggage during the peak fall term.
Ours is a legitimate request and I appeal to the authorities concerned at Etihad to take measures to build customer goodwill and review their dogged position toward students.
Ashim
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