Complaint: Check-in / Boarding No love for babies from Delta
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  #17  
Old Aug 5, 2009, 4:45 PM
abutterfinger25 abutterfinger25 is offline
US Department of Transportation Employee
 
Join Date: Jul 2008
Location: Washington Metro Area
Posts: 197
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Cboado:

While trying to stay away from the bickering that is clogging up your thread, let me offer you some advice that has worked with me when my son was younger.

If the carrier does not allow you to pre-board the aircraft, and many US carriers no longer offer this service for the exact reason that Phxflyer (I think) stated in one of his responses, just calmly mention to them that you need a little extra trime to buckle in the car seat (I am assuming that you were traveling with one) and don't want to jam up the aisle and slow down the boarding process. Everytime, from Delta to Southwest, I was allowed to board before general boarding (but after the first class, premier flyers and passenger's with disabilities).

If the carrier still refuses to allow you to board before general boarding, just accept it and after the trip, write a short calm complaint letter to the carrier.