Since Jetliner, conveniently, omitted comment on the passenger rights issues raised in the original post, I thought I'd make comment for him.
What follows are some of Jetliner's "supportive" views on the passenger vs. airline issue:
06-03-08---UNHELPFUL COMMENT:
Dismissal of concerns relating to delayed/lost baggage:
irene
Join Date: Jun 2008
Posts: 1
JetBlue - baggage/rudeness/failure to disclose
Jetblue damaged a new bag. Had to force rude employee to file claim. After 3 weeks learned that a voucher for future travel would be issued. Since I am not satisified with this resolution, I asked 6 times for the regulatory agency I need to contact regarding filing a complaint. The first 5 times they responded, but did not answer the question. The last time they did not respond at all. I have since found out the information I need. Not properly addressing the problem and avoiding questions regarding taking the issure further is terrible customer service. Their customer service is all talk, no show!
Will not fly their airline again and will tell everyone I know to bring a roll of duct tape with them to repair their bag if they plan to fly JetBlue.
06-04-2008, 02:13 AM
Jetliner
Former Airline Employee
Join Date: May 2008
Posts: 285
The should have given you that info to start with, but let's be adults on this - they obviously don't damage every piece of luggage that they get. Nor does any airline, yet they all have a baggage service office.
06-03-08---UNHELPFUL COMMENT:
What some would regard as a shirked airline responsibility is defended by Jetliner:
AirTran Airways - reschedule
Non notification of schedule change led to missed flight. Arrived 5:15pm for 7pm flight. Waited in line for 40 minutes to find that flight had been closed out. It had been rescheduled to depart at 6.25pm. They would not issue boarding pass or check luggage because flight was overbooked. No need to compensate me because it took so long to arrive at counter that I was within 40 minute cutoff for flight. Had to get in alternate line in excess of 40 minutes to rebook. Decided to purchase $600 ticket on alternate carrier to get home. Low fares mean poor service and no support. Follow up with customer relations led to references to contracts and websites. What ever happened to customer service and loyalty. My business goes elsewhere.
Former Airline Employee
Join Date: May 2008
Posts: 285
What ever happened to calling and reconfirming your flights 24 hours prior? If there was a schedule change, then you bought your tickets weeks ahead. Did you never think to check back on this?
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08-24-2008, 08:45 PM
sandyr
Join Date: Aug 2008
Posts: 3
How is it that the airline can change the flight schedule and not be responsible for the inconvenience it has caused the customer? Whatever happened to the customer being first?!?!?!?! HOWEVER, if the customer wants to change their flight schedule the airline will charge them for that.
07-18-08---UNHELPFUL COMMENT:
Unquestioning defense of airline employees. Was Jetliner THERE when the alleged comment was made??
Sure, blame the consumer.
Airtran Airways is EXTREMELY unprofessional. The STATION MANAGER in San FranciscoCA referred to my mother and I "B*!@#es" because we wanted to know why they wouldn't accept our bags to be checked.
I have absolutely no reason to doubt onus for this mishap belongs on Airtrans.
07-18-2008, 02:09 AM
Jetliner
Former Airline Employee
Join Date: May 2008
Posts: 285
Hey Airtranisawful - I have posted this on your other post, but just to be complete -
I personally know the station manager in SFO and I can tell you that she did not use that word (or any other profanity) to a passenger.
If Jetliner holds true to his "mo," the next post will be some free advertising relating to my political activities in my home town.
Jetliner: Your postings, and that of your friends on here, reflect the widely held view, by airline employees, of passengers as "the enemy," "self-loading cargo," etc.