Quote:
Originally Posted by jdevine
My flight information for curiosity purposes. The times are not accurate due to delays: - August 2, AGP to JFK / #163, 12:40 PM CEST / 3:25 PM EDT
- August 2, JFK to DTW / # 6357, 7:05 PM EDT / 9:47 PM EDT
- August 3, DTW to MSN / # 2403, 9:15 AM EDT / 9:33 AM
PHXFlyer: I can honestly say I didn't even think of going to the ER in Detroit. I was way too exhausted from my trip and just wanted to go home. I didn't arrive in Detroit until after 11 PM and went to sleep immediately after I got to the hotel. I woke up the next morning and took the 7 AM shuttle back to the airport. The Bloody Mary on Delta's tab made me feel a little better 
abutterfinger25: I can assure you I sent the flight details in my complaint to Delta. Thank you for the Aviation Consumer Protection link. I immediately sent my complaint there. Unfortunately the site didn't accept my Word document with the details when I tried to attach it to the online form. The six sentence version of my story doesn't reflect the horror I experienced. |
I would just list the service failures in chronological order in as few words as pssible with a short sentence on either end describing your temporary disability and the pain and suffering you endured as a result of all of the misconnects and failure to provide wheelchair service.
Broke my foot in Spain but wanted to get home to seek medical attention but was in pain and foot visibly swollen causing me to limp.
1. Requested through FA wheelchair to meet my arriving flight xxx on xx/yy. No wheelchair was provided.
2. 2nd request for wheelchair in JFK through gate agent who dismissed my condition, waited xx minutes and no wheelchair provided....etc etc.
If you keep it short and to the point with minimal but relevant details I'm sure you can condense it down. Additionally you can post the word.doc to a blog (like blogger.com) and send both the DOT and Delta the link to the blog as well.