Air Canada should not have referred you to United. The only thing that this flight had of United's was the flight number. I'm guessing they didn't have two seats together and so they tried to pass you off to United. The ticket counter would only be able to assign you seats if there were some that were not pre-reserved. At about 20 minutes prior to departure when the gate releases pre-reserved seats for customers that haven't checked in, then they would possibly be able to accomodate you. If however everyone is checked in, then they would not have any seats to change you to. Pre-reserved seat assignments are requests only and can be changed by the airline.
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