Complaint: Canceled / Delayed / Overbooked Spirit Airline is the worst.
View Single Post
  #9  
Old Aug 7, 2009, 12:09 PM
abutterfinger25 abutterfinger25 is offline
US Department of Transportation Employee
 
Join Date: Jul 2008
Location: Washington Metro Area
Posts: 197
Default

Quote:
Originally Posted by rudybjr View Post
Of course that's the policy. Would you expect any business to WANT to refund the money?
I don't expect them to want to refund the money, but they are REQUIRED to in some situations and they tend to hide behind the non-refunability of their tickets and insinuate that the passenger can not get a full refund if they do not accept the reaccomodation.