First I don't think your wife was singled out by the gate agent; she didn't pick through the crowd and go "hmmmmmm.... who can I torture today?" it would appear that given the time your wife checked in, she didn't have a seat assignment on her boarding pass. It may be possible that you requested a seat prior, but upon arrival she didn't have one. When no volunteers came forth to try and free up a seat for your wife, The agent gave her an option for an indirect flight, but it would appear that you she pushed for a direct, which you were entitled to, but more than likely she would have to leave the following day. I'm assuming by this complaint that that wasn't acceptable. So not only did the wife push for the direct but then you step in and things get blown up to the point where the agent gets loud. So yea, I'm gonna call this tale one-sided as I'm sure there is more.
But you guys blew it. Believe it or not, because your wife was "bumped" from her flight, you were due compensation. You could have either taken the indirect flight or taken the direct flight the following day (or whenever the next available direct flight was available), she could have gotten a cash compensation maximum 800 (dependent on the type of ticket you purchased). So basically by blowing up at the gate agent and demanding a refund you lose. I'm sure the agent tried to tell you the rules, but it would appear you guys were to angry to listen. I mean yea if i were an infrequent traveler i would be upset to, but to get back 800 bucks from a $1000, yea that would have calmed me down real quick.
I would write DOT (or if Abutter reads this complaint) to see if you are stilled allowed the cash compensation, but i think since you guys took the refund, then that may no longer be the case.
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