[Butch Cassidy Slept Here]

Again we have a very one-sided story. I will be forwarding a copy of the original post to Delta so that they may advise them Ms. Velkojvic (a Delta employee) has been implicated in a possibly exaggerated account so as to give Delta or Ms. Velkojvic the opportunity to provide the ohter side of the story and set the record straight.

I'm sorry Phx...but...

You, certainly, have the right to forward a copy of any post on here to whomever you wish. However, if I were on your side of the "airline vs. consumer" equation I would NOT have included this comment in a post. If you had identified yourself as a high-ranking official with the Air Transport Assn., or anyone working for Delta Air Lines, or ANY airline for that matter, perhaps I would not have been so "impressed" with this passage. Unfortunately, my understanding is that, excluding anything the moderator has to say, you are presenting yourself as an impartial "average citizen," and not affiliated with any airline or airline-related organization. Last comment on this topic: Hopefully this is not true, but some people might wonder if Delta is "compensating" you in return for doing things like forwarding posts. At a minimum, a little more detail, from you, as to why you feel impelled to do something like this might clear-up misconceptions.

As to the threat to call the police: May the OP was behaving like a raving maniac. Maybe she dropped her bloomers and "mooned" that Delta agent. Or, MAYBE, there was a long line (this was JFK) and the "police threat" was that agent's idea of how to get rid of what she felt was a "problem" customer, even though that customer's behavior did not rise to a level warranting police intervention. If it were me, I would have walked away from the counter, then taken that smart a** agent up on her "invitation," and called the cops MYSELF! Customers have been known to do this with "difficult" staff. Also, I don’t think one can rule-out said threat as a device to throw the customer “off-balance,” and avoid a situation where the higher levels of compensation, mentioned in other posts, would be asked for.

It sounds like, from the customer’s perspective, scheduling was a major issue here. So I will assume Air Egypt, or a more decent airline (yes, Lufthansa) were not options.