If his wife and infant child being on a direct flight is so important, why is he not upset that his "friend's wife" who got a seat on the flight did not surrender her seat to his wife and infant. He criticizes the airlines for not being compasionate, but even his "friend's wife" does not give up her seat. There isn't even any discussion of this having been tried. Does this mean that even the "friend's wife" did not feel a non-direct flight would be unduly hard on the wife and infant?
If two people are going to the same destination and one of them obtains a seat assignment and one does not, couldn't the one with the seat assignment always "volunteer" to give up their seat so the other could go?
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