Complaint: Customer Service canceled due to fog
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Old Aug 10, 2009, 2:04 AM
smurman smurman is offline
 
Join Date: Aug 2009
Posts: 5
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Ah yes, many lessons learned here. I have traveled by air all my life and fully understand weather conditions and how things can change fast. United used to be the best in service, what happened? My complaint is that the agent KNEW the night before and didn't bother to call. Yes, we should have done our traveling the day before and that is the way it will be in the future. Funny you should mention train because after this fiasco we are talking about taking the train to Chicago to our daughters graduation next May. Thanks for the information!