Complaint: Customer Service canceled due to fog
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  #8  
Old Aug 10, 2009, 11:34 PM
rudybjr rudybjr is offline
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Airline Employee (NOT OFFICIAL REP)
  
Join Date: Apr 2009
Posts: 37
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An airline only has your telephone number if you directly booked with them. A travel agenct ususally puts their agency phone number in the reservation. That's why they couldn't call you.
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