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I flew on Air Tahiti with my family (wife and 2 kids) on September 2008 on an international flight. We took with us a baby stroller (a new $357 stroller), and we were assured by the airline that it would be covered for any damage. When we arrived to our destination, the stroller was damaged. When we got back from our trip, the stroller was subjected to new damage and was not inoperable. I filed a baggage claim report at the airport upon arrival and was in touch with Air Tahiti baggage claim office a couple of days later. They stated that I should be compensated and that I need to submit receipt and damage report to a fax number in New York. I did that, but received a letter in the mail stating that stroller damage is not covered. I called customer service immediately and asked them if the stroller damages are compensated and they told me again as they have done before I traveled with them that “yes, strollers are covered for damage!” So one department keeps telling that I should be compensated and the other department keeps declining my requests. We are now in August 2009, almost a year after the incident and still no compensation or reimbursement of any kind. I called and asked to speak with the manager 4 times today and everytime I am told that the manager is “in a meeting” and he will call me back. No calls yet. Will post updates.