I saw this complaint on another site and the reponses were much the same as Jim's. Continental worked hard for this group of folks and seemed to have left nothing in the bag, so to speak. Even going so far as to provide ground transportation to another airport and using an alternate airline. Kudos to CO.
As far as having a backup plane. I just don't get that comment. Seriously, imagine if for every flight out there, the airline was expected to have an alternate plane available. Totally unreasonable. You are not expected to have a back-up car, or a back-up house, etc. Airline costs would be even more ridiculous than they are now to pay for the extra planes.
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