Quote:
Originally Posted by JR in Orlando
Under the terms of the Air Carrier Access Act, would a person who can walk to his connecting flight be considered "disabled?" The op was able to walk between flights although with a limp. Where is the cut-off as to the services required to be provided? Does the refusal to provide a wheelchair at the passenger's request constitute a violation of the Act, regardless of the mobility or physical abilities of the passenger?
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Under the ACAA if the person asks for a disabled service, then that is the cutoff. Just the fact that she asked for a wheelchair, then in the eyes of the DOT she is disabled and the airline is required to provide the service. The airline is not allowed at all to question her about her disability. The only time the airline can question someone is more out there type things, such as someone wanting to bring an odd animal as a service animal.
As to you second question, Yes, just the fact that they failed to provide the wheelchair, they are in violation.