Actually puertto, please highlight the WHOLE statement as such:
Quote:
From our findings, I understand that you produced a photocopy of the Letter
of Indemnity during check-in. However, there was no indication made in the
booking that the credit card had already been verified at our Ticket office. As
such, the staff was unable to accept you for boarding and advised that you
purchase new tickets at the Sri Lankan Airlines Ticket office and obtain a refund on the original e-tickets.
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It still doesn't say Singapore Airlines took your money, it states you were advised to buy new tickets. The unused ticket they were looking for is singapore - colombo and it would appear that your sister will be the one to get the refund not you, since it states you will obtain a refund on the
original tickets. I hope you have all your documents in order because your gonna be in for a fight.