The problem its seems to me is that the flyer did not comply with the requirements of Singapore Airlines which states in its on-line ticketing rules:
E-Tickets can be purchased using a credit card or debit card, and will be issued to the payment card holder only. The payment cardholder may purchase an E-Ticket for another person if both passengers travel together. However, if the payment cardholder is not one of the travelling party, bring the credit/debit card to the nearest Singapore Airlines ticketing office to have it verified before travelling.
Additionally, Singapore Airlines does mention the Limitation of Liability as a rule on its on-line site. Apparently, his sister did not read the rules, but ordered his ticket. He is then upset when the airline prevents him from traveling for his/his sister's failure to have shown the credit card to Singapore Airlines prior to travel.
As a result he had to buy another ticket at a greater price, if he wanted to fly that day. Singapore Airlines seems to be cooperating in returning the original ticket price for unused portions (probably to his sister). This is the result of not reading the rules before buying tickets.
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