Complaint: Customer Service 16 Year old stuck for 5 hours
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Old Aug 17, 2009, 7:34 PM
PHXFlyer PHXFlyer is offline
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Quote:
Originally Posted by getoutthere View Post
Unfortunately things like this do happen. I however agree with you that they should have provided her with a meal.
What about the parents' responsibility? Shouldn't they have provided her with some extra pocket cash or even a Visa/MC gift card for purchasing food or other unforseen travel expenses if she missed her connection? For that matter they could have packed her a snack or "sack lunch" for the trip if money was an issue. It was, after all, only a 35 minute scheduled connection which is easily missed if there are any issues. I agree AirTran could have given her an airport food voucher as a goodwill gesture but even though she's an unaccompanied minor by paying the fee it doesn't obligate the airline to feed her.