This is exactly the fine print and gotcha tactics that disgusts airline travelers. Let us assume I was given something to sign or initial, which I do not recall at all, it is absurd for the employees of the airline to repeatedly assure me that my stuff (specifically the stroller in this case) would be just fine and will be reimbursed for any damage, and then give me a paper with a fine print that would say otherwise. What is the point of customer service if you can not believe or trust a single word they tell you. Maybe next time I should travel with my lawyer to scrutinize every statement they tell me and compare that with every piece of paper they hand out.
In my case, I know exactly what I was “told”. I have the name, phone number, date and time of my conversations with the various employees and what they told me. I can prove verbatim what was discussed and said. I also have and will have more information regarding this matter that I will be sharing on this forum and elsewhere at a later time.
In the mean time, I encourage any traveler who had any negative experience to share it and ignore the so called experts that are only here to serve their masters in the airline industry.
Last edited by 10203040; Aug 17, 2009 at 7:59 PM.
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