Complaint: Customer Service 16 Year old stuck for 5 hours
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  #6  
Old Aug 17, 2009, 11:23 PM
bah humbug bah humbug is offline
Airline Employee (NOT OFFICIAL REP)
 
Join Date: May 2008
Posts: 64
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Quote:
Originally Posted by perkinsrm View Post
I was informed that at age 16 she didn’t need to escorted.

That is true. Once a child has turned 12, an escort is not required. However I am a little confused because Airtan only accepts UM's up to age 15.


When she got to the ticket counter in Charlotte, the ticket clerk talked her into paying an additional $59.00 dollars for a escort that would make sure of her safe passage all the way to Pittsburgh.

How was SHE talked into paying $59.00? Who was with her? She could not have been designated as an UM without an escort being with her.