Right, but she said she asked for one, waited 15 minutes, and when someone showed up, they still didn't have a chair, and she had to walk to the next gate. They did not provide the requested service. And that is why the DOT is very strict on this point, and the 15 minute rule. They don't want someone waiting around, only to have to walk anyway. This was a violation of 382 (ACAA) end of story.
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