Quote:
Originally Posted by Gcals
After 4 round trips in the last month between Seattle and Santa Rosa, CA,
(July-Aug. 09) it seems Horizon's so hopelessly incompetent they couldn't get seat booking done right Even Once in 6 flights. A regular ritual has been the pleading before the flight (including offering a $300 voucher) for a few people to get off because the Horizon booking agents overbooked the flights. I got to witness the joy several times of people coming on board with correct boarding passes only to find somebody(s) in their seats already. There was much humor 2 Flights ago when a guy who
found that while his wife's seat was available, his was already occupied. He stormed off the weedeater-8, but not before stopping to yell through the open cockpit door "Nice Customer Service You have Here!" (Heavy on the sarcasm). The wife trailed off a minute later, kid and kid-seat in hand.
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Horizon is probably not completely to blame for this. The flight from Santa Rosa to Seattle originates in Los Angeles. I'm sure on any given flight there are at least a few "through" passengers. Those passengers may not have the same seat assignment for both legs of the flight. They may know that but try to hang on to their same seat even though it's not rightfully theirs or they may just be clueless and didn't read their boarding pass.
Don't be so quick to jump to conclusions and blame the airline for everything. As for the idiot who vented his frustrations at the flight crew (who had nothing to do with his seating situation) I would be relieved that he decided to leave the plane.