contintental wont take responsibility for thier actions
During our wait time in Newark EWR we were moved to 4 different gates, told our luggage would be forwarded to Kansas City, lied to a minimum of three times by Continental employees and treated as we were nothing. Adding insult to injury when we arrived in Kansas City our luggage was in St. Louis. The customer service personnel in the Kansas City office at 11:45pm stated that he couldn’t understand if our luggage made it to St. Louis why they couldn’t find a flight for us. I just sighed, there wasn’t anything to say. We had no clothes, toiletries, etc it was all in St. Louis. A staff person with a heart gave us an airline overnight bag, thank goodness. He said you have to write to the main office and let them know about how badly we were treated, they’ll make it right.
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