PHX. ..
That post was factual, didn't defend the outrageous actions of the Continental staff, was helpful to the passenger who was clearly upset and in no way hostile to the customer...
I am getting worried about you, are you feeling ok?
Meanwhile, we have the touching faith of the nice helpful Continental employee in Kansas..
Quote:
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A staff person with a heart gave us an airline overnight bag, thank goodness. He said you have to write to the main office and let them know about how badly we were treated, they’ll make it right
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He was either:
1. NEW TO THE INDUSTRY
2. LIVING ON ANOTHER PLANET
3. ON DAY RELEASE FROM THE LOCAL CHARTER HOSPITAL or
4. HOPELESSLY NAIVE...
Main office will make it right.... when pigs fly!