You shouldn't loose the value of the ticket, but depending on what happened, they could be justified in charging the change fee/fare increase, but this would not be such a case.
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Originally Posted by lmo913
While I appreciate that they want to avoid a delay, couldn't the delay be avoided by refusing boarding to those people until TSA arrives?
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No. The issue happened on the ramp, and the way to the aircraft. They can't just let everyone stand there until the TSA arrives, and they can't let you back on to the concourse where it could affect other flights. They had to keep the breach contained.
Quote:
Originally Posted by lmo913
but procedures that were followed, from Delta letting them on the plane to the TSA search just seemed entirely illogical.
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Delta more than likely was not aware of the case being tossed over the fence in time to keep it from happening. As for the TSA, I won't go into detail, but I will say that from what you have described, they followed the written procedure.
I can tell you that two things WILL come from this though. First TSA will make Delta watch the fence more closely. I wouldn't be surprised if Delta now has to station someone near the fence, and the airport will probably put in a higher fence.
Secondly I guarantee you that some rental car agent is facing a huge fine, and maybe out of a job.