Yes, but what about the seat itself?
So sorry to hear about this uncomfortable experience. One thing that nobody has bothered to mention is the seat size itself. This is another instance where some form or fashion of regulation (yes, that means higher airfares) would be most helpful. I am very tall and find the pitch on most aircraft extremely uncomfortable -- in fact, I don't even fit on several commuter aircraft unless I'm in the exit row. Seats need to be sized more realistically; that means wider and further apart.
AA management did the right thing years ago when it attempted to differentiate with "more room in coach." Unfortunately U.S. airline consumers made it clear - as they always have since deregulation - they couldn't care less about the extra room and that price was the single most important factor. I often wonder if the commodity consumer would be actually willing to travel in the cargo compartment if it meant saving $20 each way. Probably so.
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