I understand dad paid for the tickets. He is not the customer. Bottom line and when push comes to shove......if I'm at the airport as a supervisor (and I was) a non customer comes up to me to complain, I walk away. He/she has no complaint. Whether or not he/she paid for tickets, they are not the customer. I got enough complaints from the travelers, I don't need the general public giving me grief too.
I think I posted before about some parent that was complaining on behalf of their military offspring. If the customer has a complaint, why don't they complain instead of a parent? I could go on and on but I better not.
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