I'm going to agree with the Judge about the parents complaining, just because they bought the ticket. The issue is, it's like that old game telephone. You are not getting the details first hand. Usually there is something that either was not relayed, or they got mixed up or missed.
For the original poster, I will tell you that the hotels in the area of the Atlanta airport are not in that bad a neighborhood. I'm not saying it's the best of Atlanta, but not the worst either. If you think those are bad, look at the neighborhood of Chicago (midway airport) or Miami. Also, what is "below standard"?
Actually, let's just cut to the chase - what hotel were they put in?
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