The only time the airlines get defended in here, is when the customer has made mistakes and are trying to blame the airlines for their own screw up.
You screwed up in a few different ways.
Were you there two hours or more before flight departure? Doesn't sound like it.
If you choose to fly with kids, then it is up to you to plan accordingly, and make sure all your ducks are lined up. Doesn't sounds like you did this either.
Did you check with the airline counter before you took off for your rental car? Nope.
Don't use kids as an excuse for your mistakes.
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