Quote:
Originally Posted by dorianrolf
I would really like the answer to that question. The gate is supposedly the entity responsible for identifying the passenger and enforcing what ever policy Delta may have. You would have to blind not to realize this man's weight was going to be an issue. Instead of continuing to fill seats by upgrading other passengers (and filling their seats) they could have dealt with the issue but they chose to ignore it and forced us to give up part of the seat we paid for.
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You hit the nail on the head, most gate agents will ignore the issue and hopes it goes away, or becomes someone else's problem. Granted that there are some agents who will take the initiative and charge the passenger for 2 seats but then the agent becomes the nasty unsympathetic airline nazi when the complaint letter is written.
As for the answer to the question I raised earlier... That is above my pay grade.