Quote:
Originally Posted by jimworcs
I would pursue this via the DOT. Make sure you make the following points:
1. The incoming flight landed on time
2. The outgoing flight took off on time
3. Delta had bumped other passengers off the flight
4. On the day, Delta employees accepted responsibility and did not blame the weather. Your evidence for this is that they put you in a hotel and gave you a meal voucher.
Despite all this evidence, they failed to give you compensation in accordance with your rights and you are complaining. See what happens..
Wellesley sounds like a flea pit. 2 out of 5 on Trip Advisor. 18 reviews, 82% of which are negative....
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Actually they were not at the gate until 5 minutes before the scheduled departure time:
Quote:
Originally Posted by William_Tenney
Thanks for the information. Delta did claim the landing in Atlanta was delayed because of weather (the air was clear in and approaching Atlanta from Houston). But, despite that, daughter and son-in-law made it to the connection gate 5 minutes before scheduled departure and the St. Lucia flight had already pulled away from the gate. They met several other couples who were at the gate 45 minutes before the schedule departure time...with pre-paide airfare...who were bumped because of overbooking.
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If you aren't at the gate prior to the cutoff time (15 minutes for domestic but St. Lucia is most likely considered international) then you forfeit any right to denied boarding compensation.