[JennaD44444]

Here is my last letter to Delta but in summary I got married and changed my name, but accidentally forgot to change my name on my Skymiles account and never got credit for 2 flights flow cross country. $930 spent and 8700 miles owed. I did not save my boarding passes for one of these flights and the other I do not have my emailed itinerary so I am screwed. I have written them 6 times and Continental 6 times but nobody cares! UGH! They screw you any way they can!




This is my 6th letter to write and request credit for past miles I flew with Continental. When I flew both of the below flights I had my Delta Skymiles Account entered to receive the mileage but never received the credit. My Delta Skymiles account was still in my maiden name: Jennifer Reoch and therefore failed to get proper Sky Mileage credit. I was just married in June of 2008 and it took several months to change my name on all my bills, accounts, etc and it seems I missed my Skymiles account and now I am being penalized for it. Since then I provided Delta with the documents to change my name on my Skymiles account and submitted all the paperwork I have for my flights but apparently that is not enough and I keep getting rejected. I am trying to recover 8,720 miles/points and have been dealing with you for 6 months and have not gotten anywhere. I have included 3 of the rejection letters from you, some of which say you never received my documents! Please see Exhibit A, B and C.

Unfortunately I may not have all the paperwork needed to get this credit and I am very upset. I never kept my boarding passes from the flights flown in December to PHX as I didn’t have a need for them. To be honest I am not sure why you would request such paperwork as most people throw that out after the flight! I never knew that either Delta or Continental would need copies of these for mileage type inquires but now I know for the future to SAVE EVERYTHING. Also, after speaking with a Delta representative today, she said most people don’t know they need to save their boarding passes and unfortunately most of them learn the hard way when they are in a situation like this! So you are clearly taking advantage of customers like me who made a simple mistake and all of this could have been avoided if I in fact changed my name on my account! I would never have to recover boarding passes and such and now have this headache of a problem!

I have also contacted Continental directly to see if I can get the credit with them on my OnePass account but they cannot honor that because it shows I “received credit” with Delta as per there system, which is not true. Continental cannot release the points to me unless Delta says I did not get credit. A Skymiles statement is not enough, apparently you have to purge it from your system. After speaking with a Delta Customer Service Rep. today, she said there is no way to do that so again I am without my miles and VERY UNHAPPY!

I have attached everything I could find so please consider what I am sending you and the fact that this was all a mix up due to an unchanged last name on my Skymiles account. I didn’t realize that one mistake would cost me 8,720 points. I paid over $930 for these flights and feel I should get the mileage for them. I fly frequently with Continental and Delta and am always happy with your service and think you will do the right thing and award me the miles I earned without charging me for it. If you are unable to resolve this I ask that you forward this to a supervisor. If anything, I am willing to accept at least half of the points owed to me. I think we can come to a mutual agreement here.