Complaint: Reservations pet problems - delta incompetent
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  #12  
Old Aug 27, 2009, 4:29 PM
PHXFlyer PHXFlyer is offline
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Quote:
Originally Posted by The_Judge View Post
I did a little more research (cuz I'm bored) and found an error on someone's part. Not sure whose. There most certainly is an embargo between May 15th and Sept 15 (this located on DL's website) but it is DL's for accepting pets as checked luggage. That point is moot though as the website I provided (possibly out of date per the OP) says animals entering Ireland must travel "as manifested freight (cargo) and cannot travel in the cabin or as checked baggage." (That is pasted directly from the info I posted)

But oddly enough, DL will accept animals as air cargo during this time period.

Again, DL is to blame for shelling out all kinds of wrong information but with this major of a move and bringing a pet, I would advise checking all possible sources of information.

Gentlemen.....flame away.
Yes, but...

Quote:
Why will Delta allow a commercial shipper to transport pets during the embargo?

Commercial animal shippers have the means to keep animals comfortable in extreme heat. They can also be more flexible with flight schedules when shipping these animals.
So the exception is only for commercial shippers of live animals and not for persons checking a pet as cargo.


Furthermore, I found this additional information on Delta's website:


Quote:

International Pet Travel

Many countries have strict regulations regarding international pet travel. Remember to make arrangements in advance and:
  • Contact the embassy or consulate of the destination country to determine pet travel regulations.
  • Obtain all necessary paperwork (such as health certificates and documentation) regarding your pet's travel.
  • Contact your local veterinarian to ensure your pet is in compliance with foreign health regulations.
  • Check with the CDC about the importation of pets into the United States.
  • Check with APHIS about international animal export regulations.
  • Additional fees and charges may apply. Terminal handling charges, customs clearance fees, veterinarian service, and/or kennel storage fees are in addition to shipping rates and will be charged to the shipper or pet owner upon arrival at destination airport. All fees and charges must be paid in full prior to the release of animal.
Did the OP, or his travel agent, contact the embassy or consulate as suggested? It sure doesn't sound like it because he seemed to be unaware of the quarantine requirement. Furthermore there is this information specific to Ireland:

Quote:
Pets Traveling to the United Kingdom, the Republic of Ireland, and Other European Union Countries

Delta will not accept any live animals as checked baggage, carry-on baggage, or as cargo to the United Kingdom except as detailed below. Delta will accept pets as cargo to the Republic of Ireland. A six month quarantine will apply to all pets traveling to the Republic of Ireland.
Repeatedly on the website it advises one to call Delta Cargo with any questions. From the post it sounds like the OP only contacted general reservations who are not, as he stated, "experts" in these matters. Once again had the OPP been a bit more prudent with his research much of this, if not all, could have been avoided. Oh wait...the information on the website is outdated and useless anyway! Nevermind...