Complaint: Customer Service Alaska MVP Gold turns to Southwest Airlines
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  #11  
Old Aug 28, 2009, 11:44 AM
abutterfinger25 abutterfinger25 is offline
US Department of Transportation Employee
 
Join Date: Jul 2008
Location: Washington Metro Area
Posts: 197
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[quote=Butch Cassidy Slept Here;10849]
Southwest has just about everyone (compared to other US-based carriers) beat when it comes to an overall on-time record. This on-time record may take a hit now that Southwest is flying to New York--LaGuardia and Boston. If I'm wrong about Southwest's on-time record I'd appreciate Jetliner, or one of his friends, providing the link which indicates otherwise.
[/quote]

From our most current Air Travel Consumer Report (http://airconsumer.ost.dot.gov/repor...200908ATCR.PDF)


On Time Arrival Percentage

31 Major Reportable Airports
Alaska - 84.4%
Southwest - 77.4%
Total* - 75.1%

All Reportable Airports
Alaska - 84.5%
Southwest - 78.1%
Total - 76.1

* I believe that the Total percent is only for the ranked carriers.