Quote:
Originally Posted by aztorome
NWA "lost" 4 legs of our 5 leg trip from Phoenix to Rome. I had been periodically checking the seat assignment page for our flights and suddenly 1 day only the first leg of our trip was displayed. I checked the online receipt and it still showed all legs of the flight so I didn't worry about it. But after a week of so this, I decided to call and see why. Imagine my surprise when they told me they had "lost" all but the first leg of our trip. We had spend literally days picking out the combination of times, planes and most importantly, the seats we wanted for this trip of a lifetime.
On the positive side, thank goodness I found the error before we arrived at the airport. We are on the same flights but with poor seating arrangments. One agent told me that they hold back 40% of the seats until the day of the flight so they can rearrange people and to be glad I had seats. Was she just telling me this to get me off the phone. On the negative side, we're sitting across the aisle from each other. More importantly noone will even address how this could have happened or assured me that it won't happen again. Do I need to check my flights everyday now?
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It was probably a schedule change which also involved a change of aircraft type. Unfortunately the more in advance you make a reservation (which normally one does to lock in the date/price and get the best selection of seats) the more likely there will be schedule and equipment changes before you travel. I would say that monitoring your reservation daily isn't necessary since airlines generally make changes only every 2-3 months. If you check your reservation every 3-4 weeks you should be okay. Of course if a change which affects seating occurs a couple of days after you check...
There is an online price tracking tool called Yapta (
http://www.yapta.com) where you can enter the details of your itinerary and what you paid and it will track the price. Unfortunately Northwest doesn't give price adjustments unless the drop in fare exceeds the cost of re-issuing the ticket ($150-$250)
however you can set e-mail alerts. If there is even a minor schedule change the Yapta tool will be unable to price the itinerary any more and you will receive an e-mail alert about it.